Privacy Policy

Trackfast Dispatch Systems / TDS Driver

This Privacy Policy explains how Trackfast Dispatch Systems, operated by SWW Digital Solutions (“Trackfast,” “TDS,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects information through our websites, portals, software platforms, mobile applications, and related services, including the TDS Driver mobile application and the Trackfast Dispatch System.

By using our websites, portals, mobile applications, or services, you agree to this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

• The TDS Driver mobile application
• The Trackfast Dispatch System web portal
• Dispatch, driver, customer, and administrative portals
• Trackfast-related websites, including trackfast.ca and related subdomains
• Related support, communications, and business services

This Privacy Policy applies to users including drivers, dispatchers, administrators, company users, customers, and other authorized users.

TDS Driver is intended for authorized business users only. It is not intended for personal, consumer, entertainment, or children’s use.

2. Information We Collect

We collect information required to operate a dispatch, logistics, field driver, and transportation workflow system.

A. Account and Contact Information

We may collect:

• Name
• Email address
• Phone number
• Username
• Company code
• Company name
• Driver ID or user ID
• Role or account type
• Login and authentication information

This information is used to identify authorized users, manage access, and connect drivers, dispatchers, and companies.

B. Dispatch and Job Information

We may collect, store, or process dispatch-related information, including:

• Dispatch records
• Order numbers
• BOL numbers
• Customer names
• Source and destination details
• Material information
• Truck and trailer information
• Driver assignments
• Loading and unloading times
• Standby time
• Temperature entries
• Hazardous material PIN and class fields
• Notes and special instructions
• Completion status
• Dispatch history

This information is necessary to operate the dispatch system and maintain accurate records.

C. Location Information

The TDS Driver app may collect precise location information, including GPS latitude and longitude, when location features are enabled.

Location information may be used for:

• Driver location tracking
• Dispatch visibility
• Route and job progress monitoring
• Operational coordination
• Safety and accountability
• Confirming driver activity related to assigned dispatches

Location data is used for business dispatch functionality and is not used for advertising or third-party tracking.

D. Photos, Videos, Documents, and Attachments

Users may upload or capture:

• Photos
• Images
• Scanned documents
• PDF files
• Dispatch attachments
• Load documentation
• Supporting job records

These files may be linked to dispatch records and may be included in completed dispatch documentation or emailed to authorized recipients where enabled by company settings.

E. Signatures and User-Generated Content

The app may collect:

• Driver signatures
• Customer signatures
• Notes
• Form entries
• Dispatch completion details
• Uploaded or scanned documents
• Other dispatch-related user-generated content

This information is used to complete dispatch records, create proof of completion, and support business documentation requirements.

F. Device and Technical Information

We may collect or process:

• Device type
• Operating system
• App version
• Push notification token
• Device identifiers related to app functionality
• IP address
• Login timestamps
• Session and authentication tokens
• Crash data
• Performance data
• Diagnostic logs

This information helps us operate, secure, troubleshoot, and improve the system.

3. How We Use Information

We use collected information to:

• Provide the Trackfast Dispatch System
• Authenticate users
• Manage driver and company access
• Assign and display dispatches
• Notify drivers of new dispatches
• Track dispatch status
• Capture signatures and attachments
• Generate completed dispatch records
• Send dispatch-related emails where enabled
• Support customer and company workflows
• Maintain system security
• Troubleshoot technical issues
• Improve app and platform performance
• Comply with legal, contractual, and operational obligations

We do not sell personal information.

We do not use personal information for third-party advertising or cross-app tracking.

4. Push Notifications

The TDS Driver app may request permission to send push notifications.

Push notifications may be used to alert drivers about:

• New dispatches
• Dispatch updates
• Operational messages
• App or workflow notifications

Users can control notification permissions through their device settings.

5. Camera, Photos, Files, and Document Access

The app may request access to the camera, photo library, or files so users can:

• Take photos for dispatch records
• Upload images
• Attach files
• Scan or attach documents
• Provide proof of delivery or job completion

The app accesses these items only when the user chooses to capture or upload them.

6. Location Permission

The app may request location permission so authorized companies can track driver location for dispatch operations.

Location information is used for dispatch functionality and operational visibility. It is not sold and is not used for advertising.

Users can control location permissions through their device settings. Disabling location permissions may limit certain app features.

7. How Information Is Shared

We may share information only as needed to operate the service.

A. Authorized Company Users

Dispatch information, driver activity, location, signatures, attachments, and completed records may be visible to authorized administrators, dispatchers, or company users.

B. Customers, Sources, Destinations, or Recipients

Completed dispatch records may be emailed or shared with customers, sources, destinations, drivers, or company administrators where enabled by company settings.

C. Service Providers

We may use trusted service providers for:

• Hosting
• Email delivery
• App build and deployment
• Push notifications
• Crash diagnostics
• Data storage
• Technical support

These providers are used only to support app and platform functionality.

D. Legal or Safety Requirements

We may disclose information if required to:

• Comply with law
• Respond to legal requests
• Enforce agreements
• Protect our rights, users, systems, or property
• Investigate fraud, abuse, unauthorized access, or security incidents

8. Company-Controlled Data

Trackfast is a business platform used by companies and their authorized users.

In many cases, the company using Trackfast controls the data entered into the system, including dispatch records, driver assignments, customer details, and operational information.

Users who want access to, correction of, or deletion of company-controlled data may need to contact the company that created or manages their account.

9. Data Retention

We retain information as long as reasonably necessary for:

• Providing the services
• Maintaining dispatch and business records
• Supporting company operations
• Complying with legal, accounting, tax, insurance, or contractual obligations
• Resolving disputes
• Maintaining security and audit records

Retention periods may vary depending on the company account, data type, legal requirements, and operational needs.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect information.

These may include:

• HTTPS encryption in transit
• User authentication
• Access controls
• Server-side permissions
• Database protection
• Session/token-based access
• Limited administrative access
• Monitoring and troubleshooting controls

No system is completely secure. We cannot guarantee absolute security of information transmitted or stored through the service.

11. International Storage and Processing

Information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate.

By using the services, you understand that information may be transferred to and processed in jurisdictions that may have privacy laws different from those in your location.

12. User Choices and Rights

Depending on your location and relationship with the company using Trackfast, you may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Ask questions about how information is used
• Request information about retention or disclosure

Some requests may need to be handled by the company that issued your account.

To make a privacy request, contact us using the contact information below.

13. App Store Privacy Disclosures

For App Store privacy purposes, the TDS Driver app may collect data types including:

• Name
• Email address
• Phone number
• Precise location
• Photos or videos
• User-generated dispatch content
• User ID
• Device ID or push token
• Crash data
• Performance data

These data types are used for app functionality, dispatch operations, authentication, security, diagnostics, and service reliability.

They are not used for third-party advertising or cross-app tracking.

14. Children’s Privacy

The services are intended for business use by authorized users.

They are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

15. Third-Party Links and Services

Our websites or services may link to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. Users should review the privacy policies of any third-party services they access.

16. Cookies and Website Data

Our websites or portals may use cookies or similar technologies for:

• Login sessions
• Security
• User preferences
• Portal functionality
• Performance monitoring
• Website analytics, if enabled

Users may control cookies through browser settings, but disabling cookies may affect portal functionality.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will revise the “Last Updated” date above. Continued use of the services after updates means you accept the revised Privacy Policy.

18. Contact Us

For privacy questions, requests, or concerns, contact:

Trackfast Dispatch Systems
Operated by SWW Digital Solutions
Email: sales@stampedewebworks.com
Website: https://trackfast.ca/

You may also contact the company or administrator that provided your Trackfast account if your request relates to company-controlled dispatch records or driver account information.

19. Summary

Trackfast collects and uses information to provide dispatch, driver workflow, GPS tracking, signature capture, document attachment, notification, and completed dispatch record functionality.

We do not sell personal information.
We do not use personal information for third-party advertising.
We use information to operate and secure the Trackfast Dispatch System.